Once your order has been placed, it takes 1 to 2 business days to process your order and ship it. We ship within the borders of the US and offer two shipping options you can chose at check out.
Standard mail — 4$ per shipping to the United States. We currently ship only within the US borders. For states outside of the US main land, higher charges will apply.
Standard mail shipping is only available to the United States. It is done through the national postal services (USPS). Shipping time varies between 3 to 8 business days. Secret YK will provide you with a tracking number with which you will be able to track your package.
UPS Fast Shipping — You can order faster delivery with higher fees.
*Buyers will be responsible for any customs and import taxes that may apply. Sophetic is not responsible for delays due to customs.
Returns & Exchanges
We gladly accept returns and exchanges. In order to return or exchange an item, please send us an email to firstname.lastname@example.org specifying the reason for your return. Depending on where your purchase was made, your item will have shipped from our nearest warehouse to you. Therefore, the address to which your product must be returned will depend on your location. Once you have contacted us requesting a return or exchange, we will provide you with shipping directions and a return address.
To be eligible for a return or exchange you must contact us and ship the item within 14 days of delivery. Also, the item must be unused, in the same condition that it was received and in the original packaging.
If you wish to exchange your item for another SecretYK item, please specify in an email the item for which you would like to make the exchange. If the new item is of a lower cost than the original item, we will refund you the difference. If the new item is of a higher cost than the original item, you will have to pay the difference.
Once your return has been received, inspected and approved, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, we will issue your refund less shipping and handling costs. The shipping original cost plus 1$ handling fee per each item in your order. A credit will automatically be applied to your credit card or original method of payment. This may take approximately 3 to 5 business days. If your refund has been issued but you have not received it after this time, please contact us at email@example.com.